Is there a way to reverse an order cancellation?
Unfortunately, once an order cancellation is requested, it cannot be reversed. If you still want to receive the items, you’ll need to create a new order for them.
I placed an order as a gift and I want to make sure that price tags are removed and no invoice is included with the order.
If your order is shipped from the same warehouse as your location (e.g., UAE order from UAE warehouse, KSA order from KSA warehouse), no invoice will be included.
However, for cross-border shipped orders, the invoice is a mandatory part of the order due to customs and shipping, and cannot be removed.
How will I know if an item is out-of-stock?
Any item that is sold out will mention, ‘Out of Stock’ on the product page. In rare cases, a product in your cart may become out of stock as you’re in the checkout process and a notification will pop up during the process. For out-of-stock items, add them to your wishlist. You will be notified once they are back in stock.
Do you offer gift cards?
At the moment, we don’t offer gift cards – but don’t worry, we’re actively working on introducing this feature in the future. Keep an eye out for updates!
How will I know if you have received my order?
After placing your order, you will receive an e-mail to inform you that your order has been received. Then you will get an e-mail with the order invoice. Once your order is shipped from the warehouse to the delivery team, you will receive a third e-mail stating your order has been shipped.
